Job Aids & Performance Support

“Job aids, like their automated siblings, relieve individuals of responsibility for storing information in long term memory….Reliance on Job Aids shifts the individual’s obligation from repetition over time to searching for information as needed.” “Today’s knowledge warriors are too busy for courses.” -Allison Rossett and Lisa Schafer from Job Aids & Performance Support, Moving from the Knowledge in the Classroom to Knowledge Everywhere I just finished  Rossett & Schafer’s book. The book started off rather slowly, but I appreciated it by the end of the experience. The book sets job aids in the context of corporate learning that is moving towards a performance culture. They develop a model for “Planner and Sidekick Performance Supports.” While…